Service with a Smile

Are you a mission driven service based business professional owner or operator? This group is for you!

With nearly 20 year of hospitality leadership experience I have grown from Server Assistant to General Manager by 30 now coach + consult others to elevate the service experiences they provide. I have found both service professionals and guests equally benefit from a simple effort to share a smile. The world needs more reasons to #shareasmile.

That is why I created Service with a Smile \(SWAS\) a training program combined with mindset spark of inspiration and standards of service excellence to infuse happiness back into hospitality. Happy people produce greater results and employee retention. Happy guests provide a boost to the bottom line. The three simple pillars of SWAS is Positivity. Productivity. Profitability.

PS. The Youtube video clips above are from 7+ years ago when I was first starting to develop this. Incredible to see progress that comes from practice. Don't give up!